Make it safe
Stop using the affected fixture. If water is running, close the nearest isolation valve, or the main stopcock if you cannot reach it. If water is near sockets or a consumer unit, switch that circuit off at the board.
Urgent plumbing help
Water where it should not be?
Close the nearest isolation valve if it is safe to do so, move what you can out of the way, then call us. Someone answers the phone during working hours, and urgent calls are picked up outside them.
Mon to Sat, 07:30 to 18:00 · urgent calls answered outside these hours · Brussels, Flemish Brabant and Walloon Brabant
Right now
Three things, in this order.
Most water damage happens in the twenty minutes before anyone picks up a tool. These three steps are what actually limit it.
Call us and describe it
Tell us the room, what you saw first, whether water is still moving and whether it is clean or waste water. That is usually enough for us to know what to bring.
We tell you the next step
You get an honest answer: a same-day slot, a booked visit tomorrow, or what to do yourself if that solves it faster than waiting for us.
Is this an emergency?
We would rather tell you it can wait.
Emergency rates cost you more, so it is worth knowing which of these you actually have.
- Burst pipe or water you cannot stopCall. Do not wait for an email reply.
- Water coming through a ceiling or wallCall. Turn off the supply first if you can reach it safely.
- No heating or hot water in cold weatherCall if there is a vulnerable person in the home, otherwise book a next-day visit.
- Blocked toilet in a one-bathroom homeCall. We treat this as same-day where we have a slot.
- A slow drip, a dripping tap, low pressureNot an emergency. Request a visit and we will book it properly.
- Smell of gasDo not call us first. Leave the property and call the national gas emergency line on 0800 65 065.
What urgent help costs
The out-of-hours number, before you ring it.
From €95
Normal hours
Mon to Sat, 07:30 to 18:00. Covers attendance, diagnosis and the first hour on site.
From €165
Evenings, Sundays, holidays
Same cover, out-of-hours rate. We confirm the figure on the phone before we set off.
Quoted first
Anything beyond that
Parts and further labour are priced and agreed with you on site before we carry on.
If we cannot reach you within the window we promised on the phone, we call and tell you rather than letting you wait.